Shipping And Return
Informations sur la livraison
International orders are dealt with individually, but we aim to use the quickest means possible.
- Domestic Shipping (In Jordan): your order will be delivered within 3 - 6 working days from order placement date.
- Cargo Shipping (Outside Jordan): your order will be delivered within 4 - 9 working days from order placement date.
You can inquire into the status of your order by e-mail to:
A customer may cancel an order between placing the order and it is shipped. If the cancellation happens after the goods have been processed and dispatched then a refund will not be offered until the goods have been returned. Original delivery costs in this case are non-refundable, as is the shipping cost.
This does not apply to eBooks, as the cancellation is within one day only and the amount is refunded without the PayPal commission of 3%.
If you have purchased an item from Dar Al Manhal and it is damaged upon receipt, please advise us within 3 days. The time limit for return is 7 days for your convenience. The cost of the item will be refunded along with the cost of shipping to you.
If the return is due to an error that we or our delivery company have made, we will gladly refund both the original delivery charge and the cost of return shipping.
If you are not completely satisfied with your purchase, you may return it to us in its original condition. To qualify for a refund, you must first contact us via email or WhatsApp within 3 working days and then send the unwanted items back to us within 7 days. Upon receipt of the items in their original condition we will refund you. This will not include the cost of shipping to you or the reshipping cost.
Please email us for further support:
All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address: Dar Al Manhal Publishers
Areej Commercial Complex, near Al-Assaf traffic lights, Wasfi al-tal Str. Amman - Jordan